Returns Policy

Cancellations & Returns Policy

Sale Items

All sale items are non refundable, a credit to the value will be added to your account for future purchases.

Damaged/Defective Goods

In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number, and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do so.

Incorrect Item

If you have received an incorrect item, please ensure you return the goods in their original condition with hangtags attached within 30 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

CBD Oils Online Returns

Unit 3C
Throckley Way
Middlefield’s Industrial Estate
South Shields
NE34 0NU

 

For any more information please contact a member of the team using the contact us page.