Frequently Asked Questions

Below are answers to some of the most often asked questions. If you have a question which isn’t covered here please get in touch with us via our Contact form.

GENERAL INFORMATION

CBD is one of the main compounds found in Hemp/Cannabis. This compound is known as a cannabinoid, one of over a hundred found in the plant. Discovered more than half a century ago, but only recently utilised in the food supplement industry.

CBD is known as a non-intoxicating cannabinoid meaning when you take it, it won’t get you high.

When first consuming CBD, we would always recommend starting on a lower strength product. This is generally an oil or capsule. We would always recommend a product that the customer is comfortable with whether that be oral, vape or topical.

We advise that you always consult your doctor or healthcare professional before taking any CBD product if you are already taking medication.

We always recommend starting on around 5-10mg per day, gradually working your way up to optimise dosage to your personal judgement.

An average daily dosage is usually between 30-50mg.

Current guidlines by the Food Standards Agency (FSA) state that the recommended maximum daily dosage is 70mg.

We put quality at the heart of everything we do.

We’re dedicated to stocking the mosr affordable and premium brands around.

ORDERS

Unfortunately once an order has been placed we are unable to cancel it as it has entered our system for dispatch. We would recommend returning the item once it arrives following the returns process.

Registering for the CBD Oils Online newsletter is easy. On the footer of each page you will find an option to sign up to the newsletter. All you need to do is enter your email address and click submit. You will then receive all the latest offers and advanced notification of new product launches.

Unfortunately we are unable to alter any orders once they have been placed. If you would like to change your order we recommend placing a new order and returning the original order to us using the returns process.

Unfortunately we are unable to reimburse the cost of discount codes once the order has been placed. Please make sure to add the code before placing the order being careful to remember that the codes often have an expiry date.

If you have been given a referral code by a friend who already has an account with CBD Oils Online, this will need to be entered upon your registration in order for us to be able to provide the discount. We cannot apply a referral code after the order has been placed.

Please note that your friend will not receive their bonus if you are in a different country to them.

Discount codes cannot be used in conjunction with any sale promotions, referral codes or any other offers.

If you have an account with CBD Oils Online you will be able to view all orders in your account history. If your order has been successful you will be able to see that the status of your order changes from ‘New’ to ‘Processing’. If your order status stays as ‘New’ or ‘Cancelled’ this indicates that you order has been unsuccessful. You should also have received an email order confirmation from us which will include your unique order number within 30 minutes of placing your order.

If you do not have an account you will be sent the same order confirmation email (providing that you have entered the relevant details).

Please ensure that this email has not been blocked by a spam filter on your computer.

If you have not received this email or have chosen not to provide an email address, please feel free to contact us on 0800 010 6871 or at info@cbdoilsonline.co.uk and we will look into your order for you. We will need to know:

1) The date you placed the order

2) The method of Payment – if by card we will need to know the name as it appears on the card and the last 4 digits of the card number

3) The exact amount paid

4) Your email address (if applicable)

We will then confirm your order details to you.

We will always try our best to send your order complete. However, sometimes an item you have ordered is out of stock when the order reaches our warehouse. If this happens, Customer Services will let you know and will refund you the cost of this item and send the remainder of your order. If you think you have received an order and something is missing, please get in touch with the team at info@cbdoilsonline.co.uk or by calling us at +44 (0) 2071 172 460

If your order is large, we may need to send it in two boxes. These boxes may be strapped securely together as one consignment, but on occasion, especially on long international deliveries, they could become separated. If this happens you may not be aware that you should have received two boxes as your documents will show one consignment. If you have not received all your goods, please contact Customer Services at info@cbdoilsonline.co.uk providing your order number and we will do our best to work with the courier in locating your missing item(s) and getting them to you as soon as possible.

In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly.

We will then reply to you as soon as we can and will tell you what to do next. Please do not send the product back before we have authorised you to do so.

ACCOUNT

If you have forgotten your password, you will need to use the ‘Forgotten Password’ function on the login page. This will send an email with a password reset link to the email address  you have registered with us and you will be able to create a new password and log into the account.

There can be several reasons why you may experience problems logging into your account at balancedlifeuk.com

The most common issues are listed below and may assist you in resolving your current issue.

  • Email address. Please make sure that you are using the same email address that you used during the registration process. Make sure that your email address is spelt correctly.
  • Password. Make sure that you are using the correct password and that you check the Caps lock and Num lock keys on your keyboard as the password will be case sensitive.
  • If you are unsure of your password, click the ‘Forgotten Password’ function to receive an email to the email address registered, from this you can reset the password securely and log into your account.

    If, after trying all three of the steps above, you still cannot gain access to your account, please email info@cbdoilsonline.com and one of our friendly customer service team will be more than happy to help fix any issues.

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

Our website uses both persistent and session cookies:

Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you “manually” delete them.
Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.

While these cookies do not store any personal details relating to you or your credit cards, please note we do not have access or control over the cookies and similar technologies that our partners use.

The list below explains how we and our selected third party web partners use cookies and why:

Google Analytics, allowing us to understand how visitors are interacting with site processes, to allow us to optimise the site to drive better performance.
Targeting cookies (Facebook, Emarsys, Criteo, Quantcast, Affiliate Window, Google) are used to track referrals from other sites, allowing us to track the success of our marketing campaigns and better target relevant information to our users.

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

By using our website, you agree to the use of cookies and other technologies as set out in this policy. We appreciate some users may like more individual control over their visit to our website and can adjust their settings accordingly. If you do not agree to such use, please refrain from using the website.

Our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the best service and to make it easier when you shop. You can, if you prefer, set up your internet browser to not accept cookies. You should still be able to use our site without having cookies enabled.

Our website uses both persistent and session cookies:

Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you “manually” delete them.
Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
We have also developed relationships with carefully selected and monitored partners, to assist in the delivery of a high quality website. Some of these partners may also set cookies during your visit to support customisation of adverts that you may see elsewhere on the Internet, and/or in order to meet contractual obligations with us.

While these cookies do not store any personal details relating to you or your credit cards, please note we do not have access or control over the cookies and similar technologies that our partners use.

The list below explains how we and our selected third party web partners use cookies and why:

Google Analytics, allowing us to understand how visitors are interacting with site processes, to allow us to optimise the site to drive better performance.
Targeting cookies (Facebook, Emarsys, Criteo, Quantcast, Affiliate Window, Google) are used to track referrals from other sites, allowing us to track the success of our marketing campaigns and better target relevant information to our users.

OUR TERMS AND CONDITIONS 

All terms & conditions contained on this website apply to all orders submitted. This applies regardless of whether it has been read or verbally confirmed.

The use of this web site constitutes an agreement to abide by the terms and conditions below.

MAKING A PURCHASE 

Purchases can be made via our online shop by adding your chosen items to the shopping cart and then proceeding to check out. You will then be asked to input details needed to complete the order.

We accept all Credit/Debit Cards online using our secure online payment process.

PLACING AN ORDER

Once we have received your order you will receive a notification email. A purchase contract between Balanced Life UK and you is only made once the item has been dispatched. Therefore if your order is cancelled or it cannot be accepted, no purchase contract will have been made. Occasionally we may not be able to accept an order for the following reasons:

  1. If we do not currently hold stock of your item
  2. If payment for the item has not been authorised
  3. The product was priced or described in error
  4. If the customer does not meet our terms and conditions

We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.

OVERVIEW

This website is operated by Balanced Life UK. Throughout the site, the terms “we”, “us” and “our” refer to Balanced Life UK offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Nuevo Club Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Nuevo Club Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales UK.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@cbdoilsonline.com

DELIVERY & RETURNS

UK SHIPPING:

We try to keep shipping costs as low as we can and are pleased to offer a fast, reliable delivery service priced at £4.50.

All orders over £75 are shipped free of charge. Please allow from 5-10 business working days and please note we do not ship on Sundays. 

CBD Oils Online also offer a free collection service where customers can collect orders, please email us at info@cbdoilsonline.co.uk to arrange a collection date and we can then refund your postage charge.

Orders must be collected within 10 days of purchasing. Uncollected orders will be refunded after this date.

NEXT WORKING DAY DELIVERY:

Next Working Day Delivery costs £6.95. Next Working Day- any orders placed on Saturday or Sunday will be processed on Monday. Any orders placed on public holidays will be processed on the next working day.

INTERNATIONAL SHIPPING:

International delivery is £9.95 & can take 4-8 working days. All the above delivery times are estimated and can take
longer than quoted. For those customers in the UK who want the quickest
possible delivery, we suggest using our guaranteed next day delivery
service. Tracking information is available on request.

CBD Oils Online does not accept responsibility for additional charges such as import duty and tax and custom charges that customers may incur when orders arrive in the designated country. 

POSTAGE DISCLAIMER:

With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products.

Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.

Should an order be returned to us if the recipient was unable to receive the order, we reserve the right to charge our standard shipping cost of £4.50 for the item to be redelivered.

Please note that all orders have a maximum 3 delivery attempts before the order is returned to us. 

Cancellations & Returns Policy

SALE ITEMS

All sale items are non refundable, a credit to the value will be added to your account for future purchases.

DAMAGED/DEFECTIVE GOODS

In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do so.

INCORRECT ITEM

If you have received an incorrect item, please ensure you return the goods in their original condition with hang tags attached within 30 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

BALANCED LIFE UK RETURNS

Unit 3C
Throckley Way
Middlefields Industrial Estate
South Shields
NE34 0NU

 

For anymore information please contact a member of the team using the contact us page.

Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.

Please allow up to 10 days from the day we received the item, for this payment to be received into your account. This refund can also dependant on the length of time it takes your bank to process the payment.

At CBD Oils Online we are unable to offer an exchange service, but providing that the returns guidelines have been met, we will refund you for any returned goods, and then you can purchase your chosen item.

Please note that we cannot accept returns if the seal on the product has been broken.

DELIVERY & RETURNS

UK SHIPPING

We try to keep shipping costs as low as we can and are pleased to offer a fast, reliable delivery service priced at £4.50.

All orders over £75 are shipped free of charge. Please allow from 5-10 business working days and please note we do not ship on Sundays. 

CBD Oils Online also offer a free collection service where customers can collect orders, please email us at info@cbdoilsonline.co.uk to arrange a collection date and we can then refund your postage charge.

Orders must be collected within 10 days of purchasing. Uncollected orders will be refunded after this date.

INTERNATIONAL SHIPPING

Please email us at info@cbdoilsonline.co.uk before purchasing and we will discuss shipping costs, etc.

International shipping is available for Europe, America, and Australia. Please allow up to 10-15 business days for delivery for countries outside of the EU and 10 days for European countries.

CBD Oils Online does not accept responsibility for additional charges such as import duty and tax and custom charges that customers may incur when orders arrive in the designated country. 

POSTAGE DISCLAIMER

 

With regret we are unable to insure delicate items such as ceramics, glass and other fragile materials including china, porcelain. Unfortunately all delivery couriers including Royal Mail do not allow these for compensation to be claimed should these items be damaged in transit. We make every effort to carefully, safely and securely wrap every single order we post to our customers and label such items as fragile in the hope delivery agents will take the time and care to be mindful of delicate products.

Should items be damaged in transit an exchange for the same product will be offered. In such cases where the product may not be available, a full refund excluding the postage cost will be given.

Should an order be returned to us if the recipient was unable to receive the order, we reserve the right to charge our standard shipping cost of £4.50 for the item to be redelivered.

Please note that all orders have a maximum 3 delivery attempts before the order is returned to us. 

Cancellations & Returns Policy

SALE ITEMS

All sale items are non refundable, a credit to the value will be added to your account for future purchases.

DAMAGED/DEFECTIVE GOODS

In the event that the product is faulty or defective for whatever reason, please contact via the contact form at the bottom of the page with your name, order number and a detailed explanation of the defect, and where possible, please provide a digital photograph to help us process your query quickly. We will then reply to you as soon as we can and will tell you what to do next. Do not send the product back before we have authorised you to do so.

INCORRECT ITEM

If you have received an incorrect item, please ensure you return the goods in their original condition with hang tags attached within 30 days of them arriving with you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. Upon satisfactory receipt of the returned product and confirmation that the item shipped was incorrect, we will refund your postage and either arrange for a replacement to be sent to you or we will refund you the cost of the product.

BALANCED LIFE UK RETURNS

Unit 3C
Throckley Way
Middlefields Industrial Estate
South Shields
NE34 0NU

 

For anymore information please contact a member of the team using the contact us page.

Once your goods have been returned to us, we will check to make sure that they meet the returns guidelines and then process your refund. Please note that all refunds will go back to the original payment method used.

Please allow up to 10 days from the day we received the item, for this payment to be received into your account. This refund can also dependant on the length of time it takes your bank to process the payment.

At CBD Oils Online we are unable to offer an exchange service, but providing that the returns guidelines have been met, we will refund you for any returned goods, and then you can purchase your chosen item.

Please note that we cannot accept returns if the seal on the product has been broken.